الأسئلة الشائعة
FAQ
Frequently Asked Questions
Learn more about LIGHTFE products, customization, quotations, international trade, delivery, payment and after-sales support.
Product & Customization
Q1: What products do you manufacture?
We specialize in the development, customization and manufacture of outdoor lighting products, high-output flashlights, UV flashlights, mini EDC flashlights, lighting equipment and related accessories. Our OEM/ODM capabilities include product development, appearance and tooling design, functional customization and private labeling. Our products support applications such as outdoor exploration, security patrols, inspection and identification, and everyday carry.
Q2: What industries are your products used in?
Our products are widely used in security and law enforcement, industrial maintenance, jewelry appraisal, forensic inspection, firefighting and rescue, outdoor exploration, automotive leak detection, veterinary care, customs and quarantine inspection, corporate gifts and occupational safety. Industry-specific functions can also be customized.
Q3: Do you offer customization or OEM/ODM services?
Yes. We provide customization based on your drawings, samples or application requirements, and support both OEM and ODM cooperation.
Q4: Can the packaging be customized?
Yes. We offer neutral packaging as well as customized packaging with your logo, labels and other branding elements upon request.
Q5: Do your products have quality certifications?
Relevant ISO, CE, RoHS and other certification documents can be provided according to the product model and your specific requirements. Please contact us to confirm the certifications available for your selected product.
Q6: Can you provide a product brochure?
Yes. We can provide an electronic product catalog upon request.
Quotation
Q7: How can I get a quotation?
Please email us your product drawings or specifications, required dimensions, materials, order quantity and any customization details. Remember to include your contact email address. Our team will review the information and send you a quotation as soon as possible.
International Trade Terms
Q8: Do you support EXW, FOB, CIF and DDP terms?
Yes. We support a range of international trade terms, including EXW, FOB, CIF and DDP. Our main shipping ports include Shanghai, Ningbo and Shenzhen.
Q9: Which markets do you serve?
We serve customers in the United States, the United Kingdom, Germany, Australia, Japan, the Middle East, Southeast Asia and other international markets.
Delivery & Shipping
Q10: Can I order a sample first? How long does sampling take?
Yes. Samples are available, and standard sampling normally takes 3–7 days. The lead time for complex customized products depends on the specific requirements.
Q11: What is the lead time for bulk orders?
Bulk orders generally take 15–30 days. The actual lead time depends on the order requirements and may vary during peak seasons or when special materials are needed.
Q12: Do you keep products in stock, and can you deliver on time?
Some standard models are available from stock. For production orders, we arrange manufacturing and shipment according to the confirmed delivery schedule.
Q13: Can I combine different models in one order?
Yes. Mixed-model orders are supported, subject to the applicable minimum order requirements, helping customers manage inventory more efficiently.
Q14: What shipping methods are available?
We can ship by express courier, air freight or sea freight. FOB, CIF, DDP and other agreed trade terms are available.
Q15: Do you accept long-term partnerships or distributor agreements?
Yes. We welcome long-term partners and distributors worldwide and can provide suitable pricing and support policies based on the cooperation plan and market requirements.
Q16: Where is your factory located? Can I visit?
Our factory is located in Shenzhen, Guangdong, China. Customers and business partners are welcome to arrange a visit with us in advance.
Payment & After-Sales Support
Q17: What payment methods do you accept?
We accept payment methods such as T/T, L/C, PayPal and Alibaba Trade Assurance. Available options may vary depending on the order and cooperation terms.
Q18: Can you issue an invoice?
Yes. We provide pro forma invoices and commercial invoices for payment and customs-clearance purposes.
Q19: Do you provide after-sales service?
Yes. We provide warranty and after-sales support. If a verified product quality issue occurs, we will offer an appropriate solution in accordance with the LIGHTFE warranty policy, such as repair, replacement or replenishment.